Archer Community Help
Find answers to your Archer Community questions
Featured topics
Activity in Support
Failure to Copy Attachments Using an Archer Web Services Data Feed in Archer
Applies ToProduct(s): ArcherVersion(s): All VersionsPrimary Deployment: On Premises/AWS Hosted/AWS SaaSDescriptionAn Archer Web Services Data Feed that is setup to copy attachments from an Attachment field to another fails with the below errors in th...
'An Unexpected Error Occurred While Calculating Field Values for This Record' Warning Is Thrown When Saving Records in Archer
Applies ToProduct(s): ArcherVersion(s): All VersionsPrimary Deployment: On Premises/AWS Hosted/AWS SaaSDescriptionWhen attempting to save a record, it fails and the below warning is thrown. An unexpected error occurred while calculating field values ...
Scheduled Maintenance on Nov 23-24 -- Exciting Updates Coming to the Archer Community!
Starting next Monday, November 25th, the Archer Community is unveiling a refreshed platform to enhance your experience. Scheduled Maintenance: To prepare for this transition, the Community will be offline from November 23–24 and will go live on Monda...
Unexpected Error Is Thrown After Saving a Published Engage Record in Archer
Applies ToProduct(s): Archer, EngageVersion(s): All VersionsPrimary Deployment: On Premises/AWS Hosted/AWS SaaSDescriptionWhen saving an Engage record after it got published successfully to Engage, the below error is thrown.An unexpected error has oc...
How to Use Calculated Text Fields as Email Recipients for Notifications in Archer
Article Number000038648Applies ToProduct(s): ArcherVersion(s): All VersionsPrimary Deployment: On Premises/AWS Hosted/AWS SaaSDescriptionWhen attempting to use a Text field as the Email Recipient for a Notification by setting the Text field's Input M...
"Initialization Failed" error in Archer Offline access after upgrading to Archer 6.5
Article Number000037134Applies ToProduct(s): ArcherVersion(s): All VersionsPrimary Deployment: On PremisesDescriptionWhile attempting to use Archer Offline Access, the following error is displayed: 0EMVM00000CeWK2.png CauseOffline Access for version ...
Unexpected Error Occurs When Logging into Archer Using Single Sign-On Through Microsoft MyApps Tiles
Applies ToProduct(s): ArcherVersion(s): All VersionsPrimary Deployment: On Premises/AWS Hosted/AWS SaaSDescriptionThe below error is thrown in the UI when users attempt to login to Archer using Single Sign-On with Azure (as the Identity Provider) via...
Report Object Showing Inaccurate Filter
Applies ToProduct(s): ArcherVersion(s): All VersionsPrimary Deployment: On Premises/AWS Hosted/AWS SaaSDescriptionA report object being used on an application layout is showing an extra filter that the original report configuration does not have. In ...
Unable to Save iView Due to 'iView Name Is Not Unique' Warning in Archer
Applies ToProduct(s): ArcherVersion(s): All VersionsPrimary Deployment: On Premises/AWS Hosted/AWS SaaSDescriptionSaving a Global iView fails with the below warning message.iView name is not unique0EMVM00000AVcT3.pngEven though, it is confirmed that ...
How to Run a SQL Server Profiler Trace to Troubleshoot Archer Performance Issues
Article Number000035802Applies ToProduct(s): ArcherVersion(s): All VersionsPrimary Deployment: On PremisesDescriptionHow to run a SQL Trace to troubleshoot Archer performance issues.For some Archer users, opening or saving Archer content records is v...
How to Set SQL Server Max Degree of Parallelism (MAXDOP) to the Recommended Value of 1 for Archer
Article Number000039109Applies ToProduct(s): ArcherVersion(s): All VersionsPrimary Deployment: On PremisesDescriptionArcher users are experiencing slowness when navigating through Archer and/or Archer Jobs are running for long periods of time.Resolut...
How to Update/Import the Record Permission Field using the Archer File Transporter Data Feed
Article Number000035878Applies ToProduct(s): ArcherVersion(s): All VersionsPrimary Deployment: On Premises/AWS Hosted/AWS SaaSDescriptionHow to update or import Users into the Record Permission Field.ResolutionStep 1: Identify the Key Field Definitio...
Unable to export Archer reports with many records: An error has occurred during the export process. The export file cannot be completed.
Article Number000033177Applies ToProduct(s): ArcherVersion(s): All VersionsPrimary Deployment: On PremisesDescriptionWhen attempting to export large reports containing thousands or tens of thousands of records, users may receive the following message...
Archer Windows Could Not Start The Job Engine on Local Computer
Article Number000033836Applies ToProduct(s): ArcherVersion(s): All VersionsPrimary Deployment: On PremisesDescriptionTrying to start the Archer Job Engine Service causes an error: Windows could not start the Job Engine on Local computer.Archer Contro...
SQL Server Standard Edition Does Not Utilize All of The Available CPU Cores and Archer Performs Poorly
Article Number000033835Applies ToProduct(s): ArcherVersion(s): All VersionsPrimary Deployment: On PremisesDescriptionWhen using SQL Server Standard Edition or SQL Server Express Edition, you may see a high utilization of 1-4 cores while the rest of t...
Archer Workflow Service Fails to Process any Records With The Error 'The script previously failed to compile and has an error status' in Archer
Article Number000036895Applies ToProduct(s): ArcherVersion(s): All VersionsPrimary Deployment: On PremisesDescriptionRecords enrolled into Advanced Workflow in any module fail, the below error is found in the Job Troubleshooting:0EMVM00000Ccca2.png T...
Post-uninstall Steps for Archer
Article Number000036363Applies ToProduct(s): ArcherVersion(s): All VersionsPrimary Deployment: On PremisesDescriptionAfter uninstalling Archer, there are residual files and folders left behind that are added post installation.The uninstall only remov...
When Browsing to Archer, the Login Window is Displayed in the Upper Left Corner or an HTTP Error 404.7 Occurs
Article Number000016509Applies ToProduct(s): ArcherVersion(s): All VersionsPrimary Deployment: On PremisesDescriptionAfter installing Archer, the login page loads, but the login box appears in the upper left corner or the browser returns an HTTP Erro...
SQL Script to List Custom Objects Using The Module Name in Archer
Article Number000036408Applies ToProduct(s): ArcherVersion(s): All VersionsPrimary Deployment: On Premises/AWS Hosted/AWS SaaSDescriptionThis article provides a SQL script to retrieve Custom Objects that are configured in modules in Archer.Resolution...
How to Limit The File Size That Can Be Uploaded for Graphics and Icons in Archer
Article Number000039622Applies ToProduct(s): ArcherVersion(s): All VersionsPrimary Deployment: On PremisesDescriptionGraphics that can be added through Manage Appearance, unlike Attachment fields, do not have a size limit that can be set from Archer ...
