JULY 1, 2024 UPDATE: Our community provider has indicated that the notification service issue has been resolved. Notifications are working as expected. Thank you for you patience as we have worked through this issue with our provider.
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JUNE 28, 2024 UPDATE: Our community provider has identified the underlying notification service issue. Recovery is in progress. This recovery process may take a few days for full recovery. We will keep you updated on the progress.
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Issue Summary
We would like to inform our valued clients that our platform provider is currently experiencing intermittent performance issues with their notification services, which are impacting our Community. This issue is resulting in intermittent failures in email delivery and blank notification feeds for our clients and partners.
Due to unforeseen technical issues, there have been disruptions in the usual delivery of notifications. This means that some users may not receive timely emails or might find their notification feeds empty.
We are working with our platform provider diligently to resolve the situation. They are actively investigating the root cause of these performance issues to identify and implement a solution as quickly as possible.
We will provide updates on our progress as we work towards resolving this issue. Your patience and understanding are greatly appreciated during this time.
If you have any questions or need further assistance, please do not hesitate to reach out to our Community Support at community.support@archerirm.com. We apologize for any inconvenience this may have caused and thank you for your continued support and understanding.
