Users Selected in a Manual Record Permissions Field Get Cleared in Edit Mode

[Nashwa_ElKholy]

Applies To

Product(s): Archer
Version(s): All Versions
Primary Deployment: On Premises/AWS Hosted/AWS SaaS

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Description

A user selected in a Manual Record Permissions field gets cleared/disappears from the field when either of the following occurs:

• The record is opened in Edit mode.
• The Record Permissions field is displayed in a report where Inline Edit is enabled and the Enable editing in search results option is enabled for this field.

However, when the record is returned to View mode and/or Inline Edit is disabled for the report and for the Record Permissions field, the issue does not occur and the user does not get cleared from the field. See the below screenshots:

• Record opened in View vs. Edit

0EMVM000001kTb7.png

0EMVM000001kTjB.png

• Report when Inline Edit is enabled vs. Inline Edit is disabled

0EMVM000001kLgo.png

0EMVM000001kTw5.png
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Note:

• The above behavior when opening the record in Edit mode occurs only when the Record Permissions field's Display Control is set as Values popup; however, this does not occur with any other Display Control options (the user is still displayed in the field). On the other hand, when Inline Edit is enabled, the user gets cleared/disappears from the report for all the Display Control options.
• When the record is open in Edit mode and then saved while the Record Permissions field is empty, the user is cleared completely from the field and will not appear again even after returning to View mode.

Cause

This occurs due to that the selected user is an inactive user; and the Exclude inactive users option is enabled in the Record Permission field's properties.

0EMVM000001kU0v.png

Resolution

Uncheck the Exclude inactive users option from the Record Permission's field properties in the Application Builder.
Note: Disabling this option will allow inactive users to be populated in this Record Permissions field.