Archer Community

KB-Sync1 · ‎2020-12-10

Article Number

000039115

Applies To

Product(s): Archer
Version(s): All Versions
Primary Deployment: On Premises

Description

After applying the license key in the Archer Control Panel, the number of Questionnaires licensed is 0 which may be unexpected in some situations.

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Cause

There are three possible different causes identified for this issue:

An incorrect license key for the environment may have been previously applied to the instance that caused Questionnaires to be licensed when they shouldn't have been. In which case, applying the correct license key may provision the Archer instance with 0 Questionnaires licensed.
An incorrect license key for the environment was recently applied to the environment that should have had licensed Questionnaires. In which case, applying the incorrect license key may provision the Archer instance with 0 Questionnaires licensed.
A change in Use Case licensing associated with the license key caused a change in the number of Questionnaires licensed from 500 to 0.

Resolution

Work with the Archer Account Manager to verify that the license key applied to the Archer instance is the correct license key for this instance. Determine whether the license key should provide Questionnaire licenses based on the specific Use Cases included in the license.
Having any of the below Use Cases will provide 500 Questionnaire licenses:

AuditPlanning
SupplierRiskManagement
SupplierEngagement
ITControlsAssurance
ITRiskManagement
SecurityOperationsAndBreachManagement
ControlsAssuranceProgramManagement
ControlsMonitoringProgramManagement
CrisisManagement
BottomUpRiskAssessment
FederalAssessmentsAndAuthorization
PaymentCardIndustry
PrivacyProgramManagement
DataGovernance
RiskInventoryAndTopDownAssessment
CyberIncidentAndBreachResponse

If none of these Use Cases are included in the license, then the license will contain 0 Questionnaire Licenses.