Unable to Generate a Package in Archer

[KB-Sync1]

Article Number

000017350

Applies To

Product(s): Archer
Version(s): 6.x
Primary Deployment: On Premises/AWS Hosted/AWS SaaS

---

Description

Unable to generate a package.

Error Logs:
   

<ApplicationData>
        <TraceData>
            <DataItem>
                <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
                    <TraceIdentifier>Archer.Packaging</TraceIdentifier>
                    <UserId>70839</UserId>
                    <Description>Unable to open a Repository File for this Mail Merge Template, either because it doesn't exist, or it is locked by another process. Please make sure this file exists in your configured Repository Files directory, or remove and re-add the Attachment for this Mail Merge Template.</Description>
                    <AppDomain>ArcherTech.JobFramework.Job.exe</AppDomain>
                    <Exception>
                        <ExceptionType>System.InvalidOperationException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
                        <Message>Unable to open a Repository File for this Mail Merge Template, either because it doesn't exist, or it is locked by another process. Please make sure this file exists in your configured Repository Files directory, or remove and re-add the Attachment for this Mail Merge Template.</Message>
                        <Source>ArcherTech.Packaging</Source>
                        <ContextData>
                            <FileRepositoryId>15955</FileRepositoryId>
                            <FileRepositoryName>15955.dotx</FileRepositoryName>
                            <AttachmentName>Exec_Summary_07_25_12.dotx</AttachmentName>
                            <MailMergeTemplate>Contract Executive Summary</MailMergeTemplate>
                        </ContextData>
                        <StackTrace>   at ArcherTech.Packaging.Actions.Generation.GeneratePackage.ThrowMailMergeTemplateRepositoryFileException(SessionContext sessionContext, Guid mailMergeTemplateGuid, RepositoryFile file, Exception innerException)
   at ArcherTech.Packaging.Actions.Generation.GeneratePackage.&lt;AddRepositoryFiles&gt;b__193(GenerateContext context, ExecuteActions`1 ignored)</StackTrace>
                    </Exception>
                </TraceRecord>
            </DataItem>
        </TraceData>
    </ApplicationData>
</E2ETraceEvent>

 

Cause

Packaging cannot complete, if a mail merge template associated with that application is not available.

Resolution

Option 1: Find the Mail merge template:

1. Go to Administration -> Management Reporting -> Manage Mail Merge Templates -> Look for the relevant Mail Merge Template that is mentioned in the logs.
2. Open the template -> At the bottom you should be able to see the template. Click on it and save a copy.
3. Delete this template and then re attach it with the one you just saved. Save the template and try generating the package again.

Option 2: If you do not need these mail merge template, then you can just delete it by going to Management Reporting -> Manage mail merge template -> Look for the template name as mentioned in the logs -> Delete. And try generating the package again.