'Package Export Failed. Please Review The Error Log for Details' Error During Package Generation in Archer

[KB-Sync1]

Article Number

000017279

Applies To

Product(s): Archer
Version(s): All Versions
Primary Deployment: On Premises/AWS Hosted/AWS SaaS

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Description

Generating a Package fails with the error below:
Package <Package Name> Export Failed. Please review the error log for details.
 

The below errors are found in the JobFramework logs:

<ApplicationData>
        <TraceData>
            <DataItem>
                <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
                    <TraceIdentifier>Archer.Packaging</TraceIdentifier>
                    <UserId>28929</UserId>
                    <Description>Unable to retrieve Level Layout information for the given Level</Description>
                    <AppDomain>ArcherTech.JobFramework.Job.exe</AppDomain>
                    <Exception>
                        <ExceptionType>System.InvalidOperationException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
                        <Message>Unable to retrieve Level Layout information for the given Level</Message>
                        <Source>ArcherTech.Packaging</Source>
                        <ContextData>
                            <LevelId>284</LevelId>
                            <LevelGuid>{8f88c957-be4c-478f-aa7f-72dbffe21dfa}</LevelGuid>
                            <LevelName>2013 Audit Score Card - Dev2</LevelName>
                            <Level_ModuleId>408</Level_ModuleId>
                            <Level_ModuleGuid>{98c20c21-27e4-47fb-9646-99d6b6b03549}</Level_ModuleGuid>
                            <Level_ModuleName>Copy of 2014 Audit Scorecard Assessment</Level_ModuleName>
                        </ContextData>
                        <StackTrace>   at ArcherTech.Packaging.Actions.Generation.GeneratePackage.ThrowMissingLevelLayoutException(SessionContext sessionContext, Level level)
   at ArcherTech.Packaging.Actions.Generation.GeneratePackage.&lt;&gt;c__DisplayClassfe.&lt;GenerateLevelLayouts&gt;b__fa(GenerateContext context, ExecuteActions`1 ignored)</StackTrace>
                    </Exception>
                </TraceRecord>
            </DataItem>
        </TraceData>
    </ApplicationData>

Additionally, when trying to open the Module mentioned in the logs above, it throws an error.

Cause

This might occur due to a corrupted application that was created while copying another application. The corrupted copy will not be accessible from the UI and causes the failure in Package generation.

Resolution

Delete the corrupted copy of the application and try to package again.