Icons Missing After Archer Environment Refresh

[Kb-Sync]

Applies To

Product(s): Archer
Version(s): All Versions
Primary Deployment: On Premises

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Description

After migrating Archer Instance Database and file repository from one environment to another, icons such as the minimize/expand arrows, the help text icon, and the required field asterisk, are missing from the user interface.
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Cause

A browser trace will show the affected icons calling BackgroundImageGenerator.axd:

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The w3wp logs show an error message that the component registration is invalid:

<Message> BackgroundImageGenerator exception: Instance: TEST
<Source />
<StackTrace />
<InnerException>
<Message>The component registration is invalid.
<Source>ArcherTech.web</Source>
At ArcherTech.Web.HttpHandlers.BackgroundImageGenerator.HandleRequest(HttpContext context) at ArcherTech.Web.HttpHandlers.BackgroundImageGenerator.ProcessRequest(HttpContext context)

Resolution

Recycling the Application Pool in Internet Information Services (IIS) will resolve this issue:

1. Open Internet Information Services (IIS) Manager
2. In the Connections pane, expand the server name, and then click Application Pools.
3. In the Application Pools pane, Right Click the Application pool and choose Recycle.

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