Article Number
000039130
Applies To
Product(s): Archer
Version(s): All Versions
Primary Deployment: AWS Hosted/AWS SaaS
Description
This article provides steps on how to upload and delete Logos in Letterheads for Hosted/SaaS Deployments.
Resolution
The Image Upload control supports only .png, .gif, .jpg, and .jpeg file types and the maximum file size is 10 MB.
While Archer does not specify spec requirements for graphics, internal testing has been done confirming Archer's Appearance Graphic Image Specs = 181 x 30 dimensions.
To add an image to a Letterhead
0EMVM000004mHM1.jpg
To delete an image from a Letterhead
Images can be deleted from a Letterhead in the Archer UI through the below steps:
Then for AWS Hosted/SaaS clients, the image files would need to be deleted by the SaaS Ops team via an ASR submission. The client will need to open a new case by contacting Archer Support and should send an email authorizing the deletion. The email content should be similar to the below:
The Subject may be descriptive of the request (e.g., Remove files for Archer Hosted/SaaS instance XXXXX).
The Description should include at a minimum:
While Archer does not specify spec requirements for graphics, internal testing has been done confirming Archer's Appearance Graphic Image Specs = 181 x 30 dimensions.
To add an image to a Letterhead
1. Navigate to the Letterhead in question (Administration menu > Notifications > Letterheads).
2. Under the Layout tab, click on the image icon (Graphic Selector) in either the Header or Footer.
3. Click Add New (plus sign (+)) at the top right.
4. Either Drop the Image or Upload the Image from your machine to the File Upload window.
5. Click Open.
6. Click Upload.
7. Confirm that the image appears in the preview.
8. Click OK.
2. Under the Layout tab, click on the image icon (Graphic Selector) in either the Header or Footer.
3. Click Add New (plus sign (+)) at the top right.
4. Either Drop the Image or Upload the Image from your machine to the File Upload window.
5. Click Open.
6. Click Upload.
7. Confirm that the image appears in the preview.
8. Click OK.
0EMVM000004mHM1.jpgTo delete an image from a Letterhead
Images can be deleted from a Letterhead in the Archer UI through the below steps:
1. Navigate to the Letterhead in question (Administration menu > Notifications > Letterheads).
2. Under the Layout tab, click on the image icon (Graphic Selector) in either the Header or Footer.
3. Locate the image that needs to be deleted and click on the Delete icon next to it (below Actions).
2. Under the Layout tab, click on the image icon (Graphic Selector) in either the Header or Footer.
3. Locate the image that needs to be deleted and click on the Delete icon next to it (below Actions).
Then for AWS Hosted/SaaS clients, the image files would need to be deleted by the SaaS Ops team via an ASR submission. The client will need to open a new case by contacting Archer Support and should send an email authorizing the deletion. The email content should be similar to the below:
The Subject may be descriptive of the request (e.g., Remove files for Archer Hosted/SaaS instance XXXXX).
The Description should include at a minimum:
- Authorization to delete images from the company_files location.
- Instance Pin(s) for the Instance(s) which the files need to be deleted from.
- Specifying the related environment: Production/Non-production or both.
