Applies To
Product(s): Archer
Version(s): All Versions
Primary Deployment: On Premises/AWS Hosted/AWS SaaS
Description
This article provides steps on how to clear Cache in Microsoft Edge browser in order to resolve browser-related and display issues in Archer.
Resolution
As per the following article from Microsoft, follow the below steps to clear cache in Edge:
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1. Click the three dots in the upper right corner of Edge and select Settings from the drop-down menu.
2. Click on Privacy, search, and services from the right pane.
3. Then in the middle pane, go to the Clear browsing data section and click on Choose what to clear (next to Clear browsing data now).
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4. In the pop-up window that will appear, click on Time range and choose a time range from the drop-down menu (preferably All time).
5. Check the boxes for the browsing data to be deleted. At least the following data need to be selected: Browsing history, Download History, Cookies and other site data, and Cached images and files. The rest of the data can be cleared as well, but depending on the users' business requirements. Check the following link for descriptions of all the browsing data to determine which can be cleared.
2. Click on Privacy, search, and services from the right pane.
3. Then in the middle pane, go to the Clear browsing data section and click on Choose what to clear (next to Clear browsing data now).
0EMVM000001iL9p.png4. In the pop-up window that will appear, click on Time range and choose a time range from the drop-down menu (preferably All time).
5. Check the boxes for the browsing data to be deleted. At least the following data need to be selected: Browsing history, Download History, Cookies and other site data, and Cached images and files. The rest of the data can be cleared as well, but depending on the users' business requirements. Check the following link for descriptions of all the browsing data to determine which can be cleared.
0EMVM000001iLeT.png6. Then select Clear now.
7. Close the browser completely and then open Archer again.
7. Close the browser completely and then open Archer again.
Note: If it is intended to clear cache just on the device that you're currently using, then Sync should be turned off (Click on the three dots on the top right > Settings > Profile > Sync > Turn off sync). However, if it is intended to clear cache on all synced devices, then sign in and ensure that Sync is turned on so that all synced items will be cleared across all devices. Following this, proceed with the steps above to clear the cache.
