Article Number
000039093
Applies To
Product(s): Archer
Version(s): All Versions
Primary Deployment: On Premises/AWS Hosted/AWS SaaS
Description
Clicking the Lookup button generates a blank page in Archer when using Google Chrome.
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0EMVM000004v8oD.jpgCause
Compatibility mode impacts the display of lookup data.
Resolution
Turn off Compatibility mode:
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1. Determine the location of your Chrome.exe file (type chrome://version in the browser address bar).
2. Look at the Executable Path (shown below).
2. Look at the Executable Path (shown below).
0EMVM000005RDeD.jpg3. Navigate to the location of the Chrome.exe file displayed, and right-click.
4. Choose Properties.
5. Click on the Compatibility tab.
6. Verify that Run this program in compatibility mode for: is unchecked.
4. Choose Properties.
5. Click on the Compatibility tab.
6. Verify that Run this program in compatibility mode for: is unchecked.
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