Article Number
000033605
Applies To
Product(s): Archer
Version(s): 6.x
Primary Deployment: On Premises/AWS Hosted/AWS SaaS
Description
When a user logs into Archer and the Task Landing page is set as their home page, the Task Management gadget is greyed out with the message: "You don't have permission to the Task Management Solution". Below the message, a Loading image spins..
When the user clicks the Home button, the permission message appears. But when the Refresh button is clicked, the items appear.
0EMVM000005FjGU.png
When the user clicks the Home button, the permission message appears. But when the Refresh button is clicked, the items appear.
0EMVM000005FjGU.png
Cause
There are a few possible causes:
- The Task Management Workspace is not Active.
- The Task Management Workspace has Access set to Private and the user does not have access.
- The wrong license key was applied to the Archer instance.
- The license key applied was for 5.x instead of 6.x
Resolution
Check the Task Management Workspace:
Check License Key:
- From Administration, go to Workspaces and Dashboards > Workspaces > and open Task Management.
- Confirm/set the Status to Active.
- Confirm/set the Access to Public. If Private is required, select the proper Users/Groups to give permission to the Workspace.
Check License Key:
- Contact Account Representative and confirm 6.x license key.
- Apply the correct license key in the Archer Control Panel.
