Archer Community

KB-Sync1 · ‎2020-12-10

Article Number

000039064

Applies To

Product(s): Archer
Version(s): All Versions
Primary Deployment: On Premises

Description

The below errors are thrown when attempting to access the Tableau URL:

Error that appears in the browser:

There was an error retrieving Content API metadata from Archer.

Error that appears in Tableau logs:

{"ts":"2020-03-30T14:03:13.058","pid":5968,"tid":"a38","sev":"info","req":"-","sess":"-","site":"-","user":"-","k":"web-data-connector","v":"Network error occurred: Error 204 (Host requires authentication)."}
{"ts":"XXXX-XX-XXTXX:XX:XX.XXX","pid":5968,"tid":"a38","sev":"info","req":"-","sess":"-","site":"-","user":"-","k":"web-data-connector","v":"https://archer.allstate.com/Connectors/script/tableau-archer-1.0.js:570 -- There was an error retrieving Content API metadata from Archer."}
{"ts":"XXXX-XX-XXTXX:XX:XX.XXX","pid":5968,"tid":"a38","sev":"info","req":"-","sess":"-","site":"-","user":"-","k":"web-data-connector","v":"https://archer.XXXXX.com/Connectors/script/tableau-archer-1.0.js:570 -- There was an error retrieving Content API metadata from Archer."}
{"ts":"XXXX-XX-XXTXX:XX:XX.XXX","pid":5968,"tid":"a38","sev":"info","req":"-","sess":"-","site":"-","user":"-","k":"end-commands-controller.invoke-command","l":{"host":"XXXXXXXX"},"a":{"depth":0,"elapsed":61.543,"id":"BWHG+41TEkZIoF9EAl77Wv","name":"commands-controller.invoke-command","req-desc":"-","res":{"alloc":{"e":2.02e+06,"i":2.07e+06,"ne":35088,"ni":35574,"peak":6.17e+05},"free":{"e":1.40e+06,"i":1.44e+06,"ne":15135,"ni":15469},"kcpu":{"e":0,"i":0},"ntid":2,"ucpu":{"e":1993,"i":1993}},"rk":"early-termination","rv":{"type":"canceled"},"type":"end"},"v":{"name":"tabui:create-connection-ui"},"ctx":{}}

Cause

The user is unable to be authenticated through the Tableau URL.

Resolution

Enable Anonymous Authentication through Content API in IIS.
Following this, perform an IIS reset.