Archer Community

KB-Sync1 · ‎2021-04-20

Article Number

000039642

Applies To

Product(s): Archer
Version(s): All Versions
Primary Deployment: On Premises/AWS Hosted/AWS SaaS

Description

You are unable to access the Application Builder pages (for both Applications and Questionnaires). When clicking the Applications or Questionnaires pages, the pages will appear to be loading but then just turn blank.

Cause

There are other reasons that this could occur but this article focuses on the issue being an Antivirus blocking the loading of the page on the client machine's network.
To identify this, perform an F12 Network trace or Fiddler Network trace while reproducing the issue.
Next, identify if there is a 503 - Service unavailable HTTP error code in the trace.
While looking at the raw error in either Fiddler or the browser trace, you should observe an error similar to the below:

HTTP/1.1 503 Service Unavailable
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Connection: close
Content-Length: 1458
Content-Type: text/html; charset=UTF-8
Expires: Thu, 01 Jan 1970 00:00:00 GMT
P3P: CP="CAO PSA OUR"
Pragma: no-cache

<html>
<head>
<title>Blocked by Antivirus / Anti-spyware check</title>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<META HTTP-EQUIV="PRAGMA" CONTENT="NO-CACHE">
<meta name="viewport" content="initial-scale=1.0">
<style>
  #content {
    border:3px solid#aaa;
    background-color:#fff;
    margin:1.5em;
    padding:1.5em;
    font-family:Tahoma,Helvetica,Arial,sans-serif;
    font-size:1em;
  }
  h1 {
    font-size:1.3em;
    font-weight:bold;
    color:#196390;
  }
  b {
    font-weight:normal;
    color:#196390;
  }
</style>
</head>
<body bgcolor="#e7e8e9">
<p><center><img src=""</img></center></p>
<div id="content">
<h1>Blocked by Antivirus or Anti-spyware check</h1>
<p>If you require access to this site for business purposes, and you feel you have received this page in error, please complete the
            <a href="">Internet Access Request form.</a>         
            If you have any additional questions, please refer to the <a href="">
            Acceptable Use Policy.</a></p>
<p><b>User:</b> nm\rai5150 </p>
<p><b>URL:</b> 35.166.226.138 </p>
<p><b>Category:</b>  </p>
<p><b>Application:</b> web-browsing </p>
</div>
</body>
</html>

Resolution

Work with your network team to create an exception on the network to be able to load the page.