In business, you can’t make everyone happy all the time. As more and more business complaints are reported, it can be tempting to file them to address for later. However, as a compliance or ethics manager, you recognize both the benefits and impacts of complaints. Complaints can provide valuable insights into stakeholder perceptions, but even a small complaint going unmanaged can lead to big problems later. Depending on your organization, not only can improperly managed complaints lead to a loss in reputation with employees and customers, they can also result in financial penalties. Certain regulators have specific requirements that must be followed when dealing with complaints such as: how whistle blowers are supported, how long it takes to investigate complaints, how information needs to be reported, and more.
The Archer Complaints Tracking app-pack provides you with an out-of-the-box way to track complaints and their potential impacts to make sure you are ready for your organization’s next compliance audit. Archer Complaints Tracking enables you to:
- Document complaints internal and external to the organization
- Submit new complaints with Archer Engage
- Investigate a complaint to determine potential impacts to the organization
- Document findings and determine a course of action for resolution
- Monitor and report complaint resolution and satisfaction for regulatory requirements
- Support whistle blower capabilities with Archer Speak Up
Archer Complaints Tracking provides:
- A consistent and repeatable process for tracking, managing, and responding to complaints
- Minimizes customer and employee dissatisfaction regarding the handling of complaints
- Compliance with corporate obligations and regulatory requirements around complaint management policy and procedures
Interested in learning more about the Archer Complaints Tracking app-pack? Join us for a Free Friday Tech Huddle on August 19, 2022, for an overview and live demo. Free Friday Tech Huddles are only available to Archer customers and pre-registration is required. If you are not yet a customer but you are interested in learning more, please contact your local representative or authorized reseller — or visit us at https://www.ArcherIRM.com
